Refund & Cancellation Policy

Last updated: August 11, 2026

1. General Refund Rule

All GEVEI purchases are final and non-refundable except where a refund, cancellation or other remedy is required by applicable law or expressly approved under this policy. Because GEVEI is digital software and access can begin immediately, we do not offer refunds merely because you change your mind, do not use the remaining subscription period, do not like an AI result, do not achieve a desired creative or business outcome, or later decide that the product is not needed.

Nothing in this policy removes any mandatory consumer, payment or other legal right that applies to you.

2. Subscription Cancellation

You may cancel a recurring subscription before the next renewal through the account/billing controls made available to you or by contacting support. Cancellation stops the next renewal but does not create a refund or prorated credit for the current paid period.

After cancellation, access normally continues until the end of the already-paid period unless the account is suspended or terminated for a serious violation or another lawful reason.

3. Limited Refund Exceptions

GEVEI may issue a refund only in the following circumstances:

• a refund or other remedy is required by applicable law;
• the same transaction was successfully captured more than once because of a verified processing error;
• GEVEI cannot deliver the purchased service or entitlement and the issue cannot reasonably be corrected, where a refund is required or appropriate under applicable law; or
• GEVEI expressly approves a refund as a discretionary exception after reviewing the specific circumstances.

A discretionary exception is not a precedent and does not create a continuing entitlement to refunds.

4. Technical Problems

If you paid but cannot access a purchased feature because of a GEVEI-side technical issue, contact support first. We will make reasonable efforts to restore the paid service, correct the issue or provide an appropriate service remedy. A technical complaint does not automatically create a refund right.

5. Duplicate or Failed Transactions

If you were charged more than once for the same order because of a processing error, contact support with the relevant payment/order IDs. Verified duplicate captured charges will be corrected through the appropriate reversal or refund process. A failed or reversed payment that was never captured is not a refund request.

6. Unauthorized Transactions

If you believe a payment was unauthorized, contact GEVEI promptly and contact your bank or payment provider where appropriate. We may request transaction information needed to investigate the claim and may temporarily restrict the associated account while the matter is reviewed.

7. Non-Refundable Circumstances

Except where mandatory law requires otherwise, refunds will not be issued for:

• change of mind after purchase;
• substantial use of the paid features or service;
• unused time remaining in a subscription after cancellation;
• failure to obtain views, engagement, revenue, rankings or another desired result;
• AI output that does not meet a user's subjective expectations;
• device, operating-system, network or third-party compatibility issues outside GEVEI's control;
• failure to read the plan description, system requirements or published policies before purchase;
• promotional pricing, discounts or coupons where the promotion states otherwise;
• account suspension or termination caused by the user's violation of the Terms or Acceptable Use Policy; or
• requests made primarily to obtain paid functionality and then reverse the payment after use.

8. Chargebacks and Payment Disputes

Please contact support before initiating a payment dispute when the issue can reasonably be resolved directly. Nothing here prevents you from exercising rights provided by your bank, card issuer, payment network or applicable law. GEVEI may provide transaction, access and account records to the relevant payment provider or financial institution when responding to a dispute.

9. Contact

Refund and cancellation support: {{SUPPORT_EMAIL}}.