Contact, Complaints & Grievance Redressal

Last updated: August 11, 2026

1. Customer Support

For product, account, payment, refund, privacy or accessibility questions, contact {{SUPPORT_EMAIL}}. Include your account email and relevant order/payment identifier where appropriate.

2. Formal Complaints

If you are dissatisfied with a response, reply to the support thread and state that you are submitting a formal complaint. We will review the matter and respond within a reasonable period and within any mandatory timeline that applies.

3. Privacy Complaints

Privacy requests and complaints can be sent to {{SUPPORT_EMAIL}}. Where local law provides a right to complain to a data protection authority, nothing in this policy prevents you from exercising that right.

4. Payment Disputes

For a payment issue, provide the payment/order ID. We will investigate transaction status, access and refund eligibility. You retain any rights provided by your bank, card network or applicable consumer law.

5. Business Identity & Grievance Contact

GEVEI is the consumer-facing brand. The legal seller name, principal/registered address, customer-care contact and grievance contact shown at checkout, on invoices and in applicable legal notices must identify the merchant responsible for the transaction. These details must be kept current and must match the payment-provider merchant profile.

6. Contact